Service FAQ
How to get prepared for your upcoming visit.
Time to get Ready for our visit! Please review the following guidelines to help you get prepared. We can’t wait to see you!
House Washing
The condition of your home’s siding can make or break it’s curb appeal. Green stains caused by algae, cobwebs, dirt and debris can all significantly detract from the beauty of your home. Kleen llc employs the use a low pressure, soft wash method to safely and effectively clean your home’s siding. The results are immediate, dramatic and long lasting!
We just need a few simple things from you prior to your service:
- Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
- Please make sure your pets are inside during the service. We don’t offer pet bathing, so you’ll have to call someone else for that
- We will need access to a functional exterior water source.
- Your exterior windows will be rinsed with detergent and water as part of our cleaning process. House washing is NOT an adequate substitute for window cleaning. If you would like to talk about exterior window cleaning service, please give us a call or email and we can put a package together for you.
Kleen llc is not responsible or liable for any of the following conditions or situations:
- Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
- Scratches, scrapes, etc.
- Torn, bent or loose screens
- Oxidized frames, sills or screens
- Cracked or damaged glass
- Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile.
- Oxidization on vinyl or metal siding. (This staining may be removable for an additional charge. Please call for details.)
General house washing service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):
- Glue, caulk or other adhesive residue
- Paint overspray, splatters, drips or brush marks
- Mortar, concrete, or other hard debris
- Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc.
- Failing, faded or peeling sealers or other coatings.
- Oxidization
Roof Cleaning
The appearance of your roof can make or break it’s curb appeal. Dark stains caused by algae, moss, lichen and debris can all significantly detract from the beauty of your home.
Kleen LLC Technicians use a low pressure, soft wash method to safely and effectively clean your roof. The results are immediate, dramatic and long lasting!
We just need a few simple things from you prior to your service:
- Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
- Please make sure your pets are inside during the service. We don’t offer pet bathing, so you’ll have to call someone else for that
- We will need access to a functional exterior water source.
- We recommend that you water your plants and landscaping thoroughly before and for several days after our visit. It’s also a smart idea to add some extra fertilizer to your soil as needed.
Short answer: Yes.
Roof cleaning always carries an inherent risk to your landscaping and plant life. We can’t guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such a guarantee…)
What we do guarantee is that we’ll take every precaution possible to protect your plant life. We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified.
In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life:
- Collection and/or diversion of run-off.
- Dilution of over spray and run off before, during and after the job.
- We apply a neutralizing agent to soil and plant life where necessary.
- Coverage of delicate plant life with breathable tarps.
These precautions protect your plants as much as possible. In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call. We promise to take care of you!
Window Cleaning
We just need a few simple things from you prior to your service:
- If we are only cleaning your outside windows, please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
- If we are only cleaning your outside windows, please discuss any exterior screens with our scheduler. Most outside screens need to be removed from inside, so we’ll have to coordinate with you on that.
- Please make sure your pets are inside during the service. We don’t offer pet bathing, so you’ll have to call someone else for that
- We will need access to a functional exterior water source.
- If you have any valuable items on your window sills or near your windows, it would be a good idea to move them to a safe place prior to our arrival.
- Please move outdoor furniture a couple of feet away from any windows and doors you would like cleaned. That will give out technicians room to work.
If we are cleaning interior windows, please move all furniture and anything else that blocks access to the window.
In order to stay on schedule, we do work in light rain situations. We find that it’s rare for rain to affect clean windows, but it does happen sometimes. No worries! If your windows aren’t clean because of the rain, give us a call, and we will come back out and clean them again.
Kleen LLC is not responsible or liable for any of the following conditions or situations:
- Pre existing damage to siding, windows, frames, sills or screens, including but not limited to:
- Scratches, scrapes, etc.
- Torn, bent or loose screens
- Oxidized frames, sills or screens
- Cracked or damaged glass
General window cleaning service does not include removal of the following (these items may be removable at an additional charge, please speak with your sales representative for more details):
- Excessive hard water staining
- Mineral deposits, including rust stains
- Excessive glue, caulk or other adhesive residue
- Paint overspray, splatters, drips or brush marks
- Mortar, concrete, or other hard debris
Gutter Cleaning
We just need a few simple things from you prior to your service:
- We will need access to a functional exterior water source.
- We will bag up the gutter debris for disposal for you. Please let the crew leader know where you would like the refuse left.
- That’s pretty much it!
- If gutter guards are present, we will not remove them if they are screwed down. We will rinse out the gutters with water until they are clean.
- Please be advised that our Standard and Ultimate gutter cleaning packages include cleaning downspouts to ground level. They DO NOT include cleaning underground drains (these can be cleaned at an additional charge, please call for details.)
No, you don’t! We are happy to perform the work and process your payment after it’s completed. We’ll email you a receipt and the photos of your clean gutters, usually within just a couple of hours. How convenient!
Kleen LLC offers the best gutter cleaning promise: the 14-Day No Clog Guarantee. If your gutters develop a new problem within two weeks of service, just give us a call. We’ll return promptly to address the issue, and at no cost to you!
Kleen LLC is not responsible or liable for any of the following conditions or situations:
- Preexisting damage to siding, gutters, downspouts and drains.
- Preexisting damage to gutter guards and/or covers.
- Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.
Roof Snow Removal
Excessive snow on roofs can lead to Ice dams. This can lead to leaks inside the walls of your home, causing thousands in damage. Removing the snow before it causes ice dams is the best thing to do.
We just need a few simple things from you prior to your service:
- Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house!
- Please make sure we have access to the perimeter of the house
Kleen LLC is not responsible or liable for any of the following conditions or situations:
- Preexisting damage to siding, gutters, downspouts and drains.
- Preexisting damage to gutter guards and/or covers.
- Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.
- Preexisting damage to shingles, fascia, soffit or other roof components.
Testimonials
Primary Communities Served
Ada
Allendale
Belmont
Caledonia
Cannonsburg
Cascade
Cedar Springs
Comstock Park
Coopersville
Cutlerville
Dutton
East Grand Rapids
Forest Hills
Grand Haven
Grand Rapids
Grandville
Holland
Hudsonville
Jenison
Kentwood
Lowell
Marne
Rockford
Spring Lake
Walker
Wayland
Wyoming
West Michigan